Federal officials , Microsoft and Cisco are working with the city of Atlanta to resolve the attack Attack.Ransom , but Atlanta 's mayor wo n't say if the city paid Attack.Ransom the $ 51,000 ransom Attack.Ransom . As of Saturday , Atlanta officials and federal partners were still “ working around the clock ” to resolve the ransomware attack Attack.Ransom on city computers that occurred around 5 a.m. on Thursday , March 22 , and encrypted some financial and person data . As @ Cityofatlanta officials & federal partners continue working around the clock to resolve issues related to the ransomware cyber attack Attack.Ransom launched against the City , solid waste & other DPW operations are not impacted . — ATLPublicWorks ( @ ATLPublicWorks ) March 24 , 2018 On Thursday , the official investigation included “ the FBI , U.S. Department of Homeland Security , Cisco cybersecurity officials and Microsoft to determine what information has been accessed Attack.Databreach and how to resolve the situation. ” A city employee sent WXIA a screenshot of the ransom demand Attack.Ransom , which included a pay-per-computer option Attack.Ransom of $ 6,800 or an option to pay Attack.Ransom $ 51,000 to unlock the entire system . CBS 46 reported that the ransom demand Attack.Ransom and instruction said : Send .8 bitcoins for each computer or 6 bitcoins for all of the computers . ( That 's the equivalent of around $ 51,000 . ) After the .8 bitcoin is sent , leave a comment on their website with the provided host name . They ’ ll then reply to the comment with a decryption software . When you run that , all of the encrypted files will be recovered . On Friday , March 23 , city employees were handed a printed notice as they walked through the front doors . They were told not to turn on their computers until the issue was resolved . Officials were still unsure who was behind the attack . Mayor Keisha Lance Bottoms advised city employees and customers to monitor their personal information , although there was no evidence to show customer or employee data was compromised Attack.Databreach . Mayor Bottoms clarified what services had not been impacted and were still available to residents and which ones had been impacted . Mayor Bottoms will not say if Atlanta intends to pay the ransom demand Attack.Ransom , saying , “ We will be looking for guidance from , specifically , our federal partners on how to best navigate the best course of action. ” During a press conference , Bottoms said , “ What we want to make sure of is that we aren ’ t putting a Band-Aid on a gaping wound. ” She then turned the press conference over to Richard Cox , the City of Atlanta 's chief operations officer ; the poor dude is brand new to serving as Atlanta ’ s COO . He confirmed the existence of the ransom demand Attack.Ransom but would not reveal the contents .